July 26, 2010

Banning Punishment = Free Game


This past weekend many Steam users were unfortunately banned from Call of Duty: Modern Warfare 2. What was the cause you ask? Nothing more than a Valve screw up. Valve’s anti-cheat software banned random users for no other reason than an error. In response to the banning errors, President of Valve Gabe Newell, came out and said it was a mistake and apologized. As part of the apology Valve restored the banned accounts and  gave out two free copies of Left 4 Dead 2. One for the user and one to give to a friend. They also sent out an apology mail along with the games which you can read here:

Hello,Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.

To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Manage Gifts and Guest Passes’ from the ‘Games’ Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn’t already own the game, it will now be listed among your others there, and is available for download immediately.

Gabe Newell
President, Valve

1 comment

  1. thsoundman - July 27, 2010 7:56 am

    LOL that would leave me with 3 L4D2 copies. To bad I can’t stand MW2 or I might of bought it. How bad would it suck to be banned from steam. Especially if you’ve purchased and expansive game library.


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