May 1, 2011

Kazuo Hirai Holds Conference to Explain Themselves

Sony held a press conference at 2pm Japan time, 1 am eastern time to discuss the future of the Playstation Network and the issues. Present at the conference were Kazuo Hirai (Representative Corporate Executive Officer), Shinji Hasejima (Senior Vice President, Chief Information Officer) and Shiro Kambe (Senior Vice President, Sony Corporation
Corporate Communications). They did confirm it was an outside intusion and of course they gave the “We’re Sorry”, but they also gave us an idea of whats to come.  Here are the major items:

– Adding a new data system and moving it to a new location

– New intrusion software

– There will be a software update to change your password when PSN is back online

– They asked the 70 million plus subscribers to check all personal info and purchase history for any anomalies

– Sony asks you check all passwords and login info you may use for other things ( anything similar to your PSN login)

– Sony will NOT contact you for any personal information ( so if someone calls or emails you asking, its not Sony)

– There was no evidence of credit card info theft, but Sony is considering compensation for any losses and re-issue of credit card. Also no misuse or credit cards have been reported

– Playstation Network services will begin to come back online within the week (online gameplay, movies, Playstation Home)

– Playstation Store and all other services will be online within the month

– When Playstation Network returns, members will recieve a 30-day free trial for Playstation Plus as well as Qriocity

Kazuo went on to say they will learn from this experience and continue to combat threats against the company and continue to enhance the overall security for the future. Sony will continue to give us more information as it becomes available.


  1. AGMZ - May 4, 2011 10:19 am

    Ya, the Socom and Portal 2 gamers got screwed the most. I used this down-time to replay Uncharted 2 SP. Can’t wait for the next instalment.

  2. Oureax - May 1, 2011 4:13 pm

    As Ace mentioned, biggest losers are the Socom 4 guys. PSN is expected to be back this week. Hope they atleast stick to their word. Can’t stand my friends whining about it all day. 😛

  3. ScrotusKilmystr - May 1, 2011 2:37 pm

    I’m sure XBL, Steam, games for windows, etc. all get attacked regularly it just happens that the PSN had a gaping hole that was exploited not to say hackers all are looking for cc#’s and idenity theft there are some that simply like the challange of beating the security and spoofing around so nothing may come of it except for the people responcible getting some chops in the hacker community then again I wouldn’t keep the same passwords and cc#’s up either…

    This is making Steam, and XBL look really good right now and so close to G3 this could be detrimental to Sony’s consumer outlook for the next year.

  4. Algorind - May 1, 2011 11:16 am

    The old adage ‘you get what you pay for’ rings true here though. I’ve always found PSN to be slower and less organized than Xbox Live, and I’ve always suspected that PSN’s security was nowhere near as complex.

    Let’s face it, Sony is a hardware company. Setting up complex gaming networks is not going to be a strong suit. Hackers go for easy targets, and with all the potential credit card farming they may have gotten away with..well..I wouldn’t expect to see anything stellar in the way of timetables.

  5. AiR - May 1, 2011 9:08 am

    these guys should have been pro and done it to the xbox network, seriously microsoft’s ima charge you for everything policy sucks. playstation gave us free online play and internet browsing blu-ray all the candies and some jack fuck had to and mess it up for everyone. just great…

  6. CharcoalCoyote - May 1, 2011 7:36 am

    It’s really hard for me to say much about this, as I have never owned ANY Playstation. They’re obviously stuck in a bad spot as they’ve got the whole “bad guy” portrait, and now folks’s online multiplayer is gone. You think they’ll be attacked again?

  7. AceOfNades69 - May 1, 2011 1:59 am

    I actually got to watch this live via web stream and I got the feeling that they were in a “oh sh!t” moment. They were very apologetic and the press there were hammering them with the tough questions.

    As for the time tables and such, I kinda see why they waited till the 1st of the month to do this press conference….they can give a time table and still give themselves plenty of time.

    We’ll have to see how truthful they are and see if we can play online sometime this week. I have Socom 4 just laying there lifelessly, so fingers crossed

  8. thsoundman - May 1, 2011 1:15 am

    Thats an intersting statement but yet it really doesn’t give any timetable as to when things will be fixed. Within the month is a long time as it is now may in Japan and this could be another 30+ days before this issue is resolved.

    Granted I should mention that PSN is a free service so in essence PS3 users aren’t loosing anything except time to play multiplayer.

    Moving data from one datacenter to another could be a terribly complex process. I find this report… disturbing.


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